If your customer receives a damaged or wrong item, email customer service at email@example.com 15 days from receiving the order and attach photos of the damage or wrong item. Bloom will ship a replacement free of charge if notified within the 15-day required window.
If a customer requests a size change, enter a new order for the requested size and email customer service within 15 days from receiving the order to request a return shipping label. Once the returned item is received at our warehouse, a refund will issue. Please email firstname.lastname@example.org to initiate the exchange and provide the order and style number being exchanged. Due to high shipping costs, Bloom cannot offer complementary size exchanges outside the USA.
Bloom Does Not Accept Returns
It is up to each boutique owner to decide their return policy.In the event you allow returns, the item must be returned to your boutique and be re-sold. Bloom Dropship does not accept returns.