On rare occasions, a damaged item or the wrong merchandise is received by a customer. In such a case, please contact customer service at email@example.com and provide pictures of the damaged item and/or wrong merchandise. We will then ship free of charge a replacement/and or the correct merchandise.
Bloom will honor size exchanges. If a customer requests a size change, please enter a new order for the requested size and email customer service for a return shipping label. Once the returned item is received at our warehouse, a refund is issued. Please email us at firstname.lastname@example.org to initiate the exchange and to provide the order number and style# of the item being exchanged.
Bloom does not accept returns. It is up to each boutique owner to decide their return policy. In the event you allow returns, the item must be returned to your boutique and be re-sold. We do not accept returns.