It is up to each boutique owner to decide their store return policy. If your store allows returns, all communications and postage to return the item (s) will be facilitated by your boutique. Bloom does not accept any returns.
Damaged or Wrong Item
If your customer receives a damaged item, please email customer service at firstname.lastname@example.org 10 days from receipt and attach a photo showing the damage. A replacement will ship free of charge once the photo is received. If a wrong item is received, email the order number and SKU to have a replacement sent free of charge. A complementary return shipping label will also be provided to return the wrong item.
Due to high order volume and efforts to keep monthly subscription fees low, Bloom will no longer offer complementary size exchanges.